[Autom. eng. transl.] The present contribution focuses on the offer of formal social and health services that is implemented within the city of Milan and the use of services by the population. There is reason to believe that there have been significant changes in the relationship between citizens and services to the person for some time now, in relation to some important transformations that have gradually taken place. In particular, reference is made here to: - the tendency to greater customization of needs, with a consequent high demand for differentiation in the offer; - the increasingly widespread demand for a "hot" relationship with those who provide social and health services and interventions; - the need for greater participation in the solution of one's problems / difficulties; - the emergence of serious and acute needs with the character of urgency and, often however of recidivism (think of the phenomenon of drug addiction, alcoholism, violence, abuse, ....). Social and health workers are certainly aware of the changes taking place, but the organization of services is not always able to effectively meet the new demands, and tends to lose even a trace. Therefore the identification of the indicators of change is neither simple nor favored by the current organization of services which tends to "register" the old and "deny" the new. The present contribution suffers from this lack of "source" in its attempt to justify how the dynamic demand / supply of social and health services is evolving.
|Translated title of the contribution||[Autom. eng. transl.] Institutional responses to risk in the city of Milan. An analysis of the main socio-health services|
|Title of host publication||Milano 94. Rapporto sulla città|
|Number of pages||56|
|Publication status||Published - 1995|