La tecnica dei Dialoghi sul futuro in un progetto di mediazione sociale

This paper aims to present an innovative intervention of Community mediation in a context of council housing. The experience was realized by an Italian voluntary organization and it included the use of a dialogical approach, namely Future Dialogue. This method shown to be useful to cope with worrying and high conflict situations within families living together in a council housing building. Dialogicity, respect for the Other and participation of service users in the construction and development of their help path, encouraged by Future Dialogue method, allowed a positive mediation of the conflicts within the inhabitants. Furthermore, through this dialogical method, it was possible to support the development of preventive actions, the promotion of mutuality and good neighbourliness. In this paper, the efficacy of Future Dialogue with refer to the methodological steps is explained. Finally, the author highlights several points of contact between the Future Dialogue method and the Relational Social Work.