La qualità nell'impresa sociale: dalla certificazione alla crescita del valore

Translated title of the contribution: [Autom. eng. transl.] Quality in the social enterprise: from certification to value growth

Giuseppe Scaratti, C. Spaggiari

Research output: Chapter in Book/Report/Conference proceedingChapter

Abstract

[Autom. eng. transl.] The reflection on the quality of services and their evaluation is becoming a criterion also for social policy. Personal services, from social to educational to health, are increasingly subjected to quality criteria in their performance and their functions: the book proposes theoretical and methodological ideas in this sense.
Translated title of the contribution[Autom. eng. transl.] Quality in the social enterprise: from certification to value growth
Original languageItalian
Title of host publicationValutazione e qualità nei servizi. Una sfida attuale per le organizzazioni
EditorsANDREINA BRUNO, CAMILLO REGALIA
Pages147-170
Number of pages24
Publication statusPublished - 2000

Keywords

  • Capitale sociale
  • Generation of value
  • Generazione di valore
  • Organizational processes
  • Processi organizzativi
  • Quality evaluation
  • Social capital
  • Valutazione della qualità

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