La qualità dei servizi sanitari. Problematiche e metodologie nella VDQ dei servizi sanitari. Studio di caso: le residenze per anziani.

Translated title of the contribution: [Autom. eng. transl.] The quality of health services. Problems and methodologies in the VDQ of health services. Case study: residences for the elderly.

Alberto Vergani

Research output: Chapter in Book/Report/Conference proceedingChapter

Abstract

The articles derive from a field research activity dealing with the problem of evaluation of health systems and services quality. After a brief introduction focusing the main issues (both conceptual and operational), the most widespread evaluation approach are presented and discussed (quality assessment and VRQ). An application is also presented to a residential hospice for elder people.
Translated title of the contribution[Autom. eng. transl.] The quality of health services. Problems and methodologies in the VDQ of health services. Case study: residences for the elderly.
Original languageItalian
Title of host publicationLa buona sanità.
Pages41-65
Number of pages25
Publication statusPublished - 1995

Publication series

Namesociologia del lavoro e delle organizzazioni

Keywords

  • evaluation
  • health system
  • qualità dei servizi
  • service quality
  • servizio sanitario
  • valutazione

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