Is the patient's charter a tool for the implementation of health policies promoting health care quality? Results of a survey on Italian local health units over the period 1995-98

Patient's Charter was introduced in Italy in the last decade with the aim of increasing community participation to the quality of health care. The Charter with reference to primary care services, should include information about the admission and standards of service that people can expect to receive. The purpose of the study was to assess, on the basis of a series of indicators, the presence of differences among different organisational model of Local Health Unit Districts. As regards Prevention Department, the association between quality indicators and geographic location was studied. We evaluated 112 Charters, 49.3% on the total amount of Italian Local Health Unit (LHU) that were issued during the period 1996-1998, using a data form with multiple choice questions. 104 out of 112 Charters showed quality items for Districts and Prevention Departments. Significant differences among the different groups of district organization model were shown for three indicators (waiting time, administrative details and chief in charge) respectively in General Practitioner area and in Psychiatric one. As regards Prevention Departments, no association was shown between geographic area and frequency of quality indicators, although a trend of higher frequence was found in Northern Area versus Central Area and Southern one. This study emphasizes the fact that data drawn from Patient's Charter can show the impact of different organisational and geographic conditions on quality of healthcare.