Implementare il modello Lean nelle organizzazioni sanitarie: il caso dell’Ospedale Galliera

[Autom. eng. transl.] The present research intends to provide a contribution to the literature on the adoption of Lean management in healthcare through the identification and categorization of organizational conditions that feed effective and sustainable applications of the model of change in the reality of healthcare companies. From an extensive review of the scientific literature and from the analysis of a case, it emerged how the introduction of Lean within a health organization requires a coordinated and integrated action on seven categories of organizational factors: integration between the program of change and corporate strategy; involvement of professionals and commitment of the strategic direction; change management (change management) and organizational culture; availability of resources and organizational structures; process organization; Informative system; layout and organization of spaces.