Abstract
This paper presents a case study on the analysis of psychological demand conducted within a training and support intervention requested by a regional office of the Italian Penitentiary Administration for its personnel. The six-month project involved six managerial figures and eight operators through individual semi-structured interviews and a focus group. Text analysis, carried out using the T-LAB software and based on the collusive processes model, identified six thematic clusters related to organizational issues (fragmentation, inconsistency) and relational resources (peer support). The intervention activated a space for intersubjective reflection and enabled a reformulation of the initial request as an opportunity for shared meaning-making, fostering the development of a change-oriented planning process.
| Translated title of the contribution | The crucial issues of psychological work between theories and practices: the analysis of demand as a transformative device |
|---|---|
| Original language | Italian |
| Pages (from-to) | 107-127 |
| Number of pages | 21 |
| Journal | Ricerche di Psicologia |
| Volume | 48 |
| Issue number | 4 |
| DOIs | |
| Publication status | Published - 2026 |
Keywords
- analisi della domanda
- ricerca-azione
- benessere organizzativo
- dinamiche relazionali
- psicologia penitenziaria
- demand analysis
- action research
- organizational well-being
- relational dynamics
- correctional psychology
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