From Tacit to Explicit: The Loss of Knowledge in the Process of Elicitation and Encapsulation

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

The focus of this paper is on the process for making tacit knowledge explicit, called “externalization”, in the two meanings of “elicitation” and “encapsulation”. Technology of course can support the process of knowledge gathering, elicitation and encapsulation but it results obvious that some knowledge will be lost during all these phases. Our challenge consists in suggesting how determine which knowledge an organization should make explicit and which it should leave tacit: a balance that can affect competitive performance.
Original languageEnglish
Title of host publicationConstructing IS Futures, BIT Proceedings
PagesN/A
Publication statusPublished - 2001
EventBIT 2001 - Manchester
Duration: 30 Oct 200131 Oct 2001

Conference

ConferenceBIT 2001
CityManchester
Period30/10/0131/10/01

Keywords

  • elicitation
  • encapsulation
  • knowledge

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