From Governance to Action: Measuring the Engagement of Active Stakeholders in the Social Enterprise

Research output: Chapter in Book/Report/Conference proceedingChapter


Based on stakeholder theory, human resource management literature, and the main research streams on engagement, this study aims to develop and validate a scale of stakeholder engagement specifically suitable for the social enterprise domain. Despite the evidence that stakeholder management is crucial and specific for the social enterprise domain, there is not yet an established measure of stakeholder engagement that can be used to foster the design of the effective organizational practices to manage the specific stakeholder relationship in the social enterprise context. A survey among 328 social enterprise stakeholders working in a variety of enterprises, roles, jobs (i.e., employees, social entrepreneurs, and volunteers) enables us to validate a comprehensive and multidimensional scale of stakeholder engagement. The new measure includes dimensions of job, enterprise, organizational formula, professional, and social engagement. Results advance some practical and theoretical considerations both for the social enterprise research and for the engagement literature.
Original languageEnglish
Title of host publicationGovernance and Performance in Public and Non-Profit Organizations (Studies in Public and Non-Profit Governance, Volume 5)
EditorsA Hinna, L Gnan, F Monteduro
Number of pages21
Publication statusPublished - 2016

Publication series



  • Employee engagement
  • human resource management
  • hybrid organization
  • scale development
  • social enterprise
  • stakeholder engagement


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