Abstract
[Autom. eng. transl.] This contribution investigates the confidence of the Italian population
in institutions - in particular in the public administration - e
satisfaction with the quality of public services. The theme covers
considerable importance because it is believed that widespread trust, in the
others and in institutions, is fundamental for the formation of social capital in communities. The research, based mainly on
secondary sources, confirms what has been known for some time, namely one
substantial distrust of the Italians for the institutions, and shows how
this is strongly correlated to the quality of the public services offered in the area.
Translated title of the contribution | [Autom. eng. transl.] Trust in institutions and quality of public services |
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Original language | Italian |
Title of host publication | FUTURAP. Rapporto sul Futuro e l'innovazione della Amministrazione Pubblica 2021 |
Editors | B. Boschetti, E. Vendramini |
Pages | 117-127 |
Number of pages | 11 |
Publication status | Published - 2021 |
Keywords
- fiducia