Fiducia nelle istituzioni e qualità dei servizi pubblici

Translated title of the contribution: [Autom. eng. transl.] Trust in institutions and quality of public services

Research output: Chapter in Book/Report/Conference proceedingChapter

Abstract

[Autom. eng. transl.] This contribution investigates the confidence of the Italian population in institutions - in particular in the public administration - e satisfaction with the quality of public services. The theme covers considerable importance because it is believed that widespread trust, in the others and in institutions, is fundamental for the formation of social capital in communities. The research, based mainly on secondary sources, confirms what has been known for some time, namely one substantial distrust of the Italians for the institutions, and shows how this is strongly correlated to the quality of the public services offered in the area.
Translated title of the contribution[Autom. eng. transl.] Trust in institutions and quality of public services
Original languageItalian
Title of host publicationFUTURAP. Rapporto sul Futuro e l'innovazione della Amministrazione Pubblica 2021
EditorsB. Boschetti, E. Vendramini
Pages117-127
Number of pages11
Publication statusPublished - 2021

Keywords

  • fiducia

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