Factors associated with emotional exhaustion in healthcare professionals involved in the COVID-19 pandemic: an application of the job demands-resources model

Serena Barello, Lorenzo Palamenghi, Lorenzo Palamenghi, Lorenzo Palamenghi, Lorenzo Palamenghi, Guendalina Graffigna, Andrea Silenzi, Rosario Caruso, Federica Dellafiore, Loris Bonetti, Claudia Marotta

Research output: Contribution to journalArticle

Abstract

Purpose The purpose of the present cross-sectional study is to investigate the role of perceived COVID-19-related organi- zational demands and threats in predicting emotional exhaustion, and the role of organizational support in reducing the negative influence of perceived COVID-19 work-related stressors on burnout. Moreover, the present study aims to add to the understanding of the role of personal resources in the Job Demands-Resources model (JD-R) by examining whether personal resources—such as the professionals’ orientation towards patient engagement—may also strengthen the impact of job resources and mitigate the impact of job demands. Methods This cross-sectional study involved 532 healthcare professionals working during the COVID-19 pandemic in Italy. It adopted the Job-Demands-Resource Model to study the determinants of professional’s burnout. An integrative model describing how increasing job demands experienced by this specific population are related to burnout and in particular to emotional exhaustion symptoms was developed. Results The results of the logistic regression models provided strong support for the proposed model, as both Job Demands and Resources are significant predictors (OR = 2.359 and 0.563 respectively, with p < 0.001). Moreover, healthcare profes- sionals’ orientation towards patient engagement appears as a significant moderator of this relationship, as it reduces Demands’ effect (OR = 1.188) and increases Resources’ effect (OR = 0.501). Conclusions These findings integrate previous findings on the JD-R Model and suggest the relevance of personal resources and of relational factors in affecting professionals’ experience of burnout.
Original languageEnglish
Pages (from-to)N/A-N/A
Number of pages11
JournalInternational Archives of Occupational and Environmental Health
DOIs
Publication statusPublished - 2021

Keywords

  • COVID-19
  • Healthcare professionals
  • burnout
  • job demands-resources model
  • patient engagement
  • work engagement

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