E-Tutoring in Higher Education: A Case Study

Paolo Raviolo, Salvatore Messina, Irene Mauro, Marco Rondonotti

Research output: Chapter in Book/Report/Conference proceedingConference contribution


The present work is focused on the key skills’ analysis of the e-tutor in Ecampus online University on the bases of the reference models described in literature. The analysis is based on a validated questionnaire translated in Italian and submitted to a sample of 220 ToL of the university. The specific objective was: (a) map the tasks, roles and duties of e-tutors; (b) validate a survey tool that on a quantitative basis that can detect the e-tutor skills; (c) improve the TOL and TD skills of the eCampus university, thanks to the data collected. The results show how the role of e-tutor in this University is hybrid, it does not imply a specific disciplinary competence but presupposes a pedagogical background linked to the actual design of the student’s learning experience within the online university. The development of these skills rely largely on day by day practice, through a more or less implicit process of reflection and, implicitly, the reference to an informal community that offers guidance and support to novices.
Original languageEnglish
Title of host publicationBridges and Mediation in Higher Distance Education. HELMeTO 2020. Communications in Computer and Information Science
Number of pages11
Publication statusPublished - 2021
Externally publishedYes
EventSecond International Workshop, HELMeTO - Bari (Italy).
Duration: 17 Sept 202018 Sept 2020


ConferenceSecond International Workshop, HELMeTO
CityBari (Italy).


  • e-tutoring


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